Question 1

How do I schedule my first appointment?

Accepted Answer

You can request an appointment online using our booking form, or call any of our locations directly. We'll match you with the right provider based on your needs, age, and location preference.

Question 2

What should I expect at my first visit?

Accepted Answer

Your first appointment is a comprehensive psychiatric evaluation — typically 60–90 minutes. Your provider will review your history, discuss your concerns, and work with you to develop a personalized treatment plan.

Question 3

Do you offer telehealth appointments?

Accepted Answer

Yes! All of our services are available via secure, HIPAA-compliant video appointments. Telehealth is available for new and existing patients throughout Illinois.

Question 4

How long does it take to get an appointment?

Accepted Answer

We strive to see new patients within 1–2 weeks of their request. Same-week appointments are often available for urgent needs. Contact us and we'll do our best to accommodate your schedule.

Question 5

Do you treat children and teenagers?

Accepted Answer

Absolutely. We have board-certified child and adolescent psychiatrists on staff who specialize in treating patients as young as 5 years old. We take a family-centered approach to care for younger patients.

Question 6

What if I don't have insurance?

Accepted Answer

We offer self-pay options and a sliding scale fee structure based on income for qualifying patients. Please contact our billing team to discuss your options — we're committed to making care accessible.

Question 7

Can I see both a psychiatrist and a therapist at Ascend?

Accepted Answer

Yes — we offer integrated care, meaning you can receive both medication management from a psychiatrist and therapy from a licensed therapist at the same practice. Our team coordinates closely to provide seamless, whole-person care.

Question 8

How do I prepare for my telehealth appointment?

Accepted Answer

Find a quiet, private space with a reliable internet connection. You'll receive a secure link via email before your appointment. We recommend testing your camera and microphone ahead of time. No special software is required.

Making Mental Health Care Accessible

Accepted Insurance Plans

Answers to Common Questions